FAQs
🕐 When will I receive my order?
It depends on what you order. Standard frames ship within 24 business hours. If you order on a Friday afternoon, Saturday or Sunday, we don’t ship on weekends. They go out on Monday.
Glasses with tinted lenses are a different story. Each pair goes through our workshop. That takes 5 business days, because it’s custom work.
📦 Is shipping free?
In Spain, yes. Always. No minimum order required. For the rest of Europe, shipping costs are calculated at checkout depending on the destination.
↩️ Can I return them if I don’t like them?
You have 14 days from the moment you receive them. Return them, and we’ll refund you.
The only thing we ask: that they are returned in the same condition we sent them, including box, case, and cloth.
👁️ Can I get prescription lenses in these frames?
Yes, any optician can fit your prescription lenses. They are designed for that. If you have doubts about a specific model, write to us at info@ravaleyewear.com and we’ll help you out.
🎨 What’s the difference between standard frames and tinted lens glasses?
Standard frames come with clear CR39 lenses or sunglasses lenses in the catalog colors. They are ready-made and ship fast.
Tinted lens glasses go through our workshop: the lenses are specifically made for your order. They are custom, not stock products. That’s why they take 5 business days and why they turn out the way they do.
📐 How do I know if they will fit me?
One-size with a universal fit, the temples and bridge are designed to adapt to most faces.
If you have a very narrow or very wide face, or you’re unsure about a specific model, check the size guide for measurements. We’ll tell you honestly if that model is right for you or if another one would suit you better.
💳 How can I pay?
Card, Bizum, and Klarna. With Klarna you can split the payment into 3 interest-free installments, set up instantly at checkout.
🔧 What does the 3-year warranty cover?
Any manufacturing defect: hinges, acetate, lenses. If something fails on our side, we repair or replace it. What it doesn’t cover: loss, impact damage, or stepping on them.
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