Shipping policy

Shipping / Delivery

      1. International shipping is available when ordering products from our Site. 
      2. Shipping and handling charges vary depending on your address, shipping speed, and the value of your order. 
      3. Products that we deliver to you becomes your property at the time that you receive it.
      4. We will deliver all in-stock products as soon as reasonably possible and within the estimated time of 15 business days from the date on which we accept your order. The deadlines are tentative, although RAVAL tries to meet them.

Returns & Exchanges

    1. Please note, this section pertains only to standard returns and exchanges for online orders. Please see below for more information regarding your Right to Cancel and Faulty Products.
    2. Refunds and exchanges will not be applicable to personalized products or prescription glasses. 
    3. If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms:
  • You have the right to return or exchange the products within 30 days from the date that you (or a third-party other than the carrier) physically receive the products. 
  • We will refund or exchange any products that are returned in resalable condition with a copy of your original invoice. 
  • Refunds for returned orders will be issued to the original form of payment. For exchanged orders, any price difference from the original order will either be credited to or debited from the original payment method used to place the order. 
  • To initiate your return or exchange online, go to the Exchanges/Returns section at our Side. Once you have submitted your online return or exchange, you will receive a return label via email. Your refund or exchange will be processed as soon as we have confirmed we have received your return. A flat rate of EUR 30 will be deducted from your refund per item to cover return shipping, handling, and restocking. All returns must be unused and in original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • This doesn't apply to prescription lenses, as they are made according to the personalized prescription indicated by the customer.
  • To return or exchange your products without initiating the return or exchange online, please send the products via post to the following address (note: if you use your own return carrier you are responsible for the return shipping costs): Bassol Optic S.L., Doctor Dou 19, 08001 - Barcelona.
      1. We are not responsible for the courier company that the customer chooses to use for the return of the order. In this sense, we recommend that the customer requires the courier company to provide proof of delivery once the courier has delivered the product in raval’s offices, so that the customer is made aware that the product has been delivered successfully to us. The costs of returning the order (e.g. shipping costs via courier companies) will be paid for directly by the customer.
      2. In the case of promotions applicable to the purchase of independent products that include an additional product, including, but not limited to 2x1 promotions or any other promotion that involves the delivery of an extra product free of charge or at a reduced price, if the customer decides to apply their right to a refund on their purchase, this right will have effects on the set of products provided as part of the promotion.