If for any reason you are not satisfied with your order, you have a period of 14 days, from the date of delivery to return it. Before making the return the customer must contact Customer Service.

If you have placed an order and want to change it, just send us an e-mail to info@ravaleyewear.com and indicate what is the desired change. We will proceed to make the change and the necessary adjustments.

If you have placed an order and want to cancel it, just send us an e-mail to info@ravaleyewear.com and tell us the cancellation. Within 24-48 hours we will cancel and refund the corresponding amount by the initial payment method.

Once the order has been dispatched it is not possible to cancel the order or the delivery.

If you have received your order and want to return it, just send us an e-mail to info@opticabassol.com and indicate the reason for the return.

To process any change, cancellation or return of one or several products, you must contact Customer Service by writing an e-mail to info@ravaleyewear.com and explaining the reason for processing. 

Raval Eyewear reserves the right to reject returns communicated after the deadline and personalized products that could not serve a third party.

We inform you that the purchase of customized items, such as replacement prescription glasses or non-prescription glasses with blue filter, are strictly excluded from the right of withdrawal.

All our products, by default, do not include replacement prescription lenses.

To purchase your replacement lenses, you will need to provide us with the information prescribed by your optician, so that the replacement lenses are identical to those prescribed.

By placing your order on our website, you confirm that the prescription glasses have been prescribed in advance by your optician or ophthalmologist and that the fitting has been well tolerated without exception.

If this is your first purchase of prescription glasses, or if it has been more than one (1) year since your specialist last checked your vision/graduation, we recommend that you ask your optician or ophthalmologist for a diagnosis prior to purchase, as indicated by the General Council of Colleges of Optometrists in its Manual of Good Professional Practice.

We offer high qualityMonofocal or Progressive prescription lenses in theIndo and Zeiss brands. At the time of making your purchase, the system will recommend the thickness according to your prescription.

We offer prescription lenses in stock and manufacturing. The graduation process can take up to 7 days depending on the prescription and the quality of the lens selected.

Replacement Prescription Glasses are considered custom products. We only accept cancellations if the product has not started to be manufactured.

Some countries may have import taxes and customs costs, please check with local authorities. If the shipment of the package incurs customs duties and taxes, these will be borne by the customer. Please note that Raval Eyewear operates from the European Union. If the customer does not want to take care of customs fees, Raval Eyewear will not refund the amount of the order and will not take care of the package. It is important to provide a correct address and a contact telephone number. We do not accept P.O. Boxes. In some occasions, the U.S. Customs Authorities ask their citizens to provide their Social Security number to release the imported merchandise.

Taxes and duties included for orders to the UK. All orders sent to the UK include VAT costs, duties and customs fees. You will not have to pay any additional costs to receive your order in the United Kingdom.

1.- Debit or Credit Card. (Visa / MasterCard / Maestro)

2.- Pay-Pal

3.- Financing by Klarna.

Yes, payments through Klarna allow you to split the payment of your purchase 3 installments without interest, at 0% TAE. You will know immediately if your financing has been authorized.