Warranty
Do I receive a product warranty?
Yes, in RAVAL we believe in the quality of our goods and warrants to the consumer that, for three years from the date of purchase, the goods will be replaced or repaired for any product that is defective in materials or workmanship.
What does the warranty cover?
RAVAL Eyewear Warranty does not cover damage to frames or lenses caused by abuse, neglect, unreasonable use of the product or failure to follow instructions provided with the product. We do not warrant against normal wear, including lens scratching or accidental frame breakage. Lost items are not covered by the warranty. This warranty does not cover modifications in the prescription due to vision development or reversal (natural or surgical).
How to process a warranty?
For Warranty requests, please contact us at https://ravaleyewear.com/pages/contact or via email at info@ravaleyewear.com
When is your Support Team available?
Our Customer Satisfaction Team is available via Email, Instagram & Messenger from Monday to Friday | 10am to 6pm CET.
For pre-sales questions, you can reach out via email info@ravaleyewear.com, Instagram or Facebook.
Everything related to post-sales please reach out using our Contact form here:
https://ravaleyewear.com/pages/contact or via email at info@ravaleyewear.com
We are looking forward to hearing from you!
