RAVAL EYEWEAR
Returns
We want you to shop with complete peace of mind. If for any reason your Raval Eyewear aren't what you expected, you can request a return easily.
How long do I have to return an order?
14 calendar daysFrom the day you receive your order to request a return.
For us to accept the return, the product must be:
- Unused, with no signs of wear.
- In perfect condition.
- With its original case and accessories.
How do I make a return?
Get in touch
Email us at info@ravaleyewear.com with:
- Your order number.
- Your full name.
- The reason for the return (optional — it helps us keep improving).
Get your instructions
Our team will reply with the return address and instructions for shipping it back.
We usually reply within 1 working day.
Send your order back
Pack it up and ship it following the instructions you receive.
Return shipping costs are the customer's responsibility, except for faulty products or shipping errors on our side.
We check the product
Once the parcel reaches us, we'll check that the product is in the condition described above.
Get your refund
Once the return is approved, we'll issue the refund using the same payment method you used to buy.
The amount usually appears in your account within 2 to 5 working days, depending on your bank.
Exchanges
Would you rather have a different model or colour?
Email us and we'll help you find the best option and sort the exchange as quickly as possible.
Faulty products or wrong item
If you've received a product with a fault, or something different from what you ordered, get in touch as soon as you can.
In those cases, Raval Eyewear covers all costs of returning and replacing the product.
Returning an order from outside the European Union
Contact us before shippingIf you are returning an order from a country outside the European Union (such as the United Kingdom), please contact us before shipping your return.
To avoid customs delays and additional import charges, we will provide you with a return shipping label that includes the necessary customs documentation.
Please note:
- Return shipping costs for orders outside the EU are the customer's responsibility.
- The cost of the return label depends on the country of origin.
- The price includes both the return shipping and any required customs clearance fees.
Using our return label helps ensure that your return reaches us without unnecessary customs delays. If you have any questions, our team will be happy to assist you before you send your return.
Need to return something?
Email us with your order number and we'll get back to you within 1 working day.
Email info@ravaleyewear.com