In order to provide our customers with convenience and quality, we offer an exclusive online service for graduated glasses. Our team's technology and expertise enable you to receive your prescription glasses from the comfort of your home, without sacrificing accuracy or personalized attention.
Orders & Shipping
What if a product or size is out of stock?
If a product or size is out of stock, you can fill out the back in stock’ form to get notified of when we’ve restocked the product!.
To which countries do they send?
All our products are sent to any country in the world.
Are customs fees included in the shipment?
In the event that your order comes to have an additional cost for customs or additional taxes, please note that it is not included in the amount of the order. Unfortunately we have no control over these charges and we can not specify a specific cost for each country.
Do you deliver on Saturday?
So far it is not possible, only Saturday delivery is available for our stores.
Can I change the shipping address?
If your order has not yet left our warehouse, it is time to change your delivery address, you can send an email to info@ravaleyewear.com.
If your order has been sent and requests a change of delivery, you should contact the carrier.
Changes & Return
What is the Return term?
If for any reason you are not satisfied with your order, you have a period of 14 days, from the date of delivery to return it. Before making the return the customer must contact Customer Service.
Can I change my order?
If you have placed an order and want to change it, just send us an e-mail to info@ravaleyewear.com and indicate what is the desired change. We will proceed to make the change and the necessary adjustments.
Can I cancel my order?
If you have placed an order and want to cancel it, just send us an e-mail to info@ravaleyewear.com and tell us the cancellation. Within 24-48 hours we will cancel and refund the corresponding amount by the initial payment method.
Once the order has been dispatched it is not possible to cancel the order or the delivery.
Can I return my order?
If you have received your order and want to return it, just send us an e-mail to info@opticabassol.com and indicate the reason for the return.
How to process a change, cancellation or refund?
To process any change, cancellation or return of one or several products, you must contact Customer Service by writing an e-mail to info@ravaleyewear.com and explaining the reason for processing.
Can I return a customized product, a limited edition or a product after the deadline?
Raval Eyewear reserves the right to reject returns communicated after the deadline and personalized products that could not serve a third party.
We inform you that the purchase of customized items, such as replacement prescription glasses or non-prescription glasses with blue filter, are strictly excluded from the right of withdrawal.
Calidad en todos nuestros servicios
Envío rápido
a todo el mundo
Aseguramos un
pago 100% seguro
3 Años
de garantía
