Orders & Shipping

What if a product is out of stock?

Don't panic. If something you want is sold out, just fill out our “Back in Stock” form and we’ll hit you up the moment it’s back.
To which countries do they send?

Anywhere. Literally. We’ll ship your Raval gear to your cousin in Canada, your friend in Japan, or that mate in Australia who always asks for gifts. If it’s on Earth, we’ll get it there.
Are customs fees included in the shipment?

Here’s the deal: customs or import taxes are not included in the price. We can’t predict them, we can’t negotiate them, and we definitely can’t magic them away. If your order hits customs, it’s on the customer side.
We have no control over these charges and we can not specify a specific cost for each country.
Do you deliver on Saturday?

Not yet, sorry. Right now, Saturday delivery is only available in our stores. But if you’re in a hurry, our fast shipping will make sure your package arrives as soon as possible.
Can I change the shipping address?

If your order hasn’t left the warehouse yet, send us an email at info@ravaleyewear.com and we’ll hook you up with the new address. If it’s already shipped, you’ll need to hit up the carrier directly. Sorry, we can’t chase your package mid-flight

Changes & Return

What is the Return term?

Changed your mind? No worries. You’ve got 14 days from delivery to return your order. Just make sure to contact our Customer Service first, don’t just toss it out the window (tempting, we know).
Can I change my order?

Yep. Made a last-minute switcheroo in your head? Shoot us an email at info@ravaleyewear.com with what you want to change, and we’ll handle it. Easy peasy.
Can I cancel my order?

If you’ve had a change of heart, email info@ravaleyewear.com and tell us to cancel. We’ll refund you within 24–48 hours via your original payment method.

Once it’s on its way though, it’s game over, you can’t cancel a box that’s already in transit (we wish we had superpowers too).
How to process a change, cancellation or refund?

Any changes, cancellations, or returns? Hit up our Customer Service at info@ravaleyewear.com and explain what’s up. We’ll sort it out as quickly as we can.
Can I return a customized product, a limited edition or a product after the deadline?

Heads up: personalized items, limited editions, or anything past the 14-day window are generally a no-go. That includes custom prescription glasses or non-prescription blue light glasses, they can’t be resold, so they can’t come back. Sorry, rules are rules.

Raval Eyewear reserves the right to reject returns communicated after the deadline and personalized products that could not serve a third party.