STOCKIST AREA

Terms

The terms we work under with the practices that carry us. For anything not covered here, we remain at your disposal.

01Ordering

  • We do not work with minimum orders: you decide the size of each purchase and the pace of your reorders, according to what your displays call for.
  • That said, we would suggest starting with a selection broad enough for the brand to read as a collection and hold its own on the shelf. We are happy to help you put it together.
  • We only sell from the stock available at the time of ordering, so your order arrives complete and in a single shipment.

02Shipping

OrderCostDelivery
3 units or moreFree of charge across Europe5-7 working days
1 or 2 unitsDepends on the country. You will see the amount before paying5-7 working days
  • We prepare your order and hand it to the courier within 48 working hours of receiving it.
  • We ship with FedEx, DHL and UPS, among others, and send you the tracking number as soon as it leaves our warehouse.
  • When it arrives, check that the parcel has not been tampered with. If you think it has, hand it straight back to the courier. And if a frame has arrived damaged, get in touch with us.

03Try us with no risk

14 days on your first order

  • We know the first order is placed before you really know us. That is why you have 14 days, from the moment the order is in your hands and with our products untouched, to send back any frame you decide not to keep.
  • We take care of the return shipping: we arrange a free collection for you.
  • We only ask that you send the frames back in perfect condition, with their case, cloth and accessories.

04Renewals

Up to 20 % of your first order

  • Once everything is running smoothly there is always a frame nobody takes home. That is what renewals are for.
  • For the following twelve months you can renew up to 20 % of your first order.
  • Renewals always go with a new order and are made for frames of the same value.
  • The frames must be in perfect condition and in their original packaging.

How to arrange a renewal

  1. Write to info@ravaleyewear.com and tell us which frames you want to swap.
  2. We confirm the swap, you place the new order and we send you a label to return the frames.
  3. The frames reach us and we check they are in order.
  4. We credit the amount to your account so you can use it on your next order.

05Warranty

  • Your frames carry a 3-year warranty against material or manufacturing defects.
  • It does not cover normal wear from use.
  • To request it, write to info@ravaleyewear.com with the model, what happened and a photo, or use the warranty portal.
  • We will reply once we have assessed the claim and, where it applies, send you a new frame at no cost.
  • You will need to send the faulty frame back to us within 30 days, using the label we provide. After that, if the frame has not reached us, this replacement will be invoiced.

06Invoicing and payment

  • Please fill in your company details correctly in your customer account. If your practice is outside Spain, we also need your EU VAT number so we do not charge it to you.
  • You can pay by card, bank transfer, PayPal, Apple Pay or Klarna.
  • We only issue the invoice once payment is confirmed, and we email it to you. If it has not arrived, request it from your B2B area.
  • Frames remain the property of RAVAL until the order has been paid in full.

07Stockists

  • When you start working with us we add you to the stockist map on our website, with your practice name, address and the contact details you give us, so that anyone looking for RAVAL in your area can find you.
  • If at any point you would rather not appear there, write to info@ravaleyewear.com and we will take you off the map.