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Terms and Conditions of use


We recommend that before starting your first purchase that you registeron the Web page. Registration is free , will give you access to exclusive services for registered users, and it is imperative to make purchases in this online store.


On international orders outside the CCEE, any expenses or customs of the host country's own taxes are borne by the customer.

We want to offer the best service possible, and ensure that your purchase is as comfortable as possible, so if appropriate, we will be happy to accommodate any suggestions that you consider useful or evaluate any lack of functionality you may have missed during your purchase .




C / Doctor Dou, 19

08001 Barcelona (Spain)



B) Sales conditions


The conditions of sale of this website, are those that appear in this space, and can be modified at any time without prior notice from Ravla eyewear To be informed of the conditions of sale applicable at all times, we recommend you visit this section regularly.

The purchase of any item automatically implies acceptance of these conditions of sale, as well as compliance with the privacy policy established by



The purpose of this section is simply to regulate commercial transactions that are carried out by this store.


Prices: reserves the right to change prices at any time but the products will be billed based on the current rates at the time the order was placed.

The prices are available on the website, they are always expressed in euros including VAT.


Transport costs, depend on multiple variables, they are not included in the price of the items on display, however they will be shown before confirmation and completion of the order.




Payment types supported by this site are as follows:

Credit card (VISA-AMERICAN)

Pay-Pal (paypal fee charged to the customer)


For advance payments, order processing takes place after confirmation of payment has been carried out. Such confirmation is obtained between 48 and 72 hours after making the payment.

Special features of the payment system and surcharges:

1. Payments by VISA and store pickup have no surcharge for payment system indicated.

2. orders by bank transfer will not be processed until receipt of proof of payment, either by fax or e-mail.




All products sold by have a warranty that lasts for two years from the date of receipt of item. This warranty is limited in any case to manufacturing defects, and may never be applied if the deterioration of the article is a result of its use or negligence by the end user

However, only if the defect or lack of compliance is evident during the first six months, is it understood that the fault existed when the product was purchased, unless proven otherwise or when this presumption is incompatible with the nature of the delivered product or the nature of the lack of conformity.

If the lack of conformity becomes apparent after those first six months, we will receive your product and forward it to the appropriate service for review. If the technical service determines that the defect is not an original defect, it will be up to the buyer to prove otherwise that the defect or lack of conformity is covered by the legal guarantee.

In all cases any costs incurredto establish the guarantee will be borne by the buyer, transport costs, telephone, postage, etc.


Availability of items:

While the intention is to have all items in stock, it can sometimes be the case that it is not possible to immediately send one or more of the items. In this case, the buyer will be advised of the incident giving it an estimated delivery / of the article / s purchased in the store schedule, and the option if you wish to cancel the order.

The possibility exists for reasons beyond the control of the administration of the virtual store, that some items are amended in design or colors. Still, consumers of optical products always have a period of 14 days to exercise their right of withdrawal on the order placed.


claims: will not be held liable for damages (including those caused during transport) or malfunction of the products unless the buyer notifies by mail, e-mail or fax to within 48 hours of receipt of the order.

This time period may be increased only if the manufacturer of the product so specifies in its policy.

No claims will be accepted, or will be held responsible for products that differ in quantity or specifications contained in the order unless the buyer notifies via e-mail within the first 14 days of receipt of order

Therefore, if the order is received the and the package seems to be in poor condition, and there is a possibility that the order has been damaged during shipping, we recommend that you do not accept it.


Conflict and Mediation:


In the event of any conflict that occur that are unable to be resolved ., will channel and process any possible complaints and observations of buyers in order to achieve prompt resolution of any incidents, If this is not possible, mediation of the Arbitratge Consum, or alternatively, submitting the dispute to the courts and courts of Barcelona as competent jurisdiction for disputes arising from transactions by this store.



C) Delivery and return



Under current legislation, purchasing items for e-commerce offers the buyer the same guarantees that apply to the purchase off-line, so buying items on the network is subject to these same rights and obligations.

Similarly, the buyer is always entitled to a receipt made against the amount and the explicit agreement of purchase. This receipt will be sent by email and allow printing on paper. In addition, the charge in the user's account can only be made at the time they get the receipt and not before. They must bear all data of the company, and the costs of the operation and the services that have been paid.

In the event that during the process of buying an incident that makes your purchase is unsatisfactory occurs, please communicate by e-mail or contact us by email in order to improve the service offered


D) Shipping Process


During the first 24-48 hours after receiving an order, the confirmation of the request is provided. On weekends and holidays, no orders are confirmed.

Once the order is confirmed we will proceed to study the situation of the product in stock. In times of high demand it is possible that the delivery exceeds the set time. If so we will contact you to set up a new shipping date.

Keep in mind that carrying out an order does not necessarily mean that it is completely processed, since the effective management of orders will only take place once the payment is confirmed between 48 and 72 hours i. Delivery takes 7 to 10 working days after confirmation of payment.

If after the waiting period for payment confirmation orders have not been satisfied, orders may be rejected. If there is a delay in the payment using transfer, we recommend that you send a contact form indicating the order reference and a description of the problem.



E) Shipping Rates


Shipment of products purchased in the store, the following rates will apply according to the various areas of possible Shipping:


Spain Peninsula: 0.00 €

Baleares: 5.00 €

Canary Islands: 10.00 €

Ceuta, Melilla and Gibraltar: 10.00 €

Andorra and Portugal: 5.00 €


International Areas 1-2-3: 5.00 €

International Areas 4-5-6-7: €10.00



- These prices are for unit shipments of less than 1 kg.

- Prices may increase depending on charges relating to the payment system as safe or otherwise.

- On purchases over0€ the shipping can be free depending on promotions or offers.

- These prices are subject to change without notice.



F) Transport and delivery


Transporting items purchased in the store it is effected by the company Envialia, and in those cases where it would be too costly, by certified mail.

Delivery times vary by destination and most appropriate delivery system, being 7-15 days for shipments by Envialia, and about two weeks by registered mail.

In times of high demand delivery may exceed this term. If so, the buyer is notified to agree on a new delivery date.

In any case, the order confirmation will be effective within two or three days from the date of payment (required to confirm the deposit account except in cases of cash on delivery).

For deliveries, the transport agency will contact the buyer to specify the date and time at the address specified when ordering.

The final bill for the value of the purchase is enclosed with the package is eventually delivered to the customer.



H) Return Policy


The following are the return policies for items purchased on the Web site

All products sold from this store have been properly inspected and checked before shipping, so we recommend that before accepting any package to ensure that the packaging is in good condition. If not, do not accept the order, and contact immediately with to notify the incidence and find a faster and better solution. By signing the receipt notice implicitly accepts that the package is in perfect condition, so if it has been damaged, the carrier will not pay further claims, and shall have no obligation to accept the return of items with defects because of this.

If for any reason you are not satisfied with your online product you have available within 14 days, counting from the date of delivery the option to withdraw its acquisition. Before making such refund the customer must contact within the period specified by mail, email or fax in order to notify his decision to withdraw from the contract unequivocally.

Any return without prior notification may not be accepted by In order to allow the admission of a return, both the product and its packaging should be in perfect condition, without signs of use or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must package correctly to ensure damage-free transportation. Once received and verified that the product is in the same condition it was sent, we will proceed to refund the amount by bank transfer or payment method with which the order was made.


1. Causes supported for product returns:

  • The delivered item does not correspond to the order placed.
  • If for any reason the delivery of your order is higher than that stated, we will contact indicating the approximate schedule for shipping. However, if the delay is such that the customer is no longer interested in acquiring the order, we recommend not to accept the package. So that they save postage costs of the return.
  • There is no requirement that the reasons described above for the return of products be met, provided that the consumer withdraws from the contract within the 14 days receiving the product (see point 4).


2. State of the articles to be accepted their return:

in order for the return of an order to be accepted, it is essential to return the products correctly, if possible in its original packaging, in perfect condition and with their corresponding documentation, if any.


3. Procedure established for the return of the goods:

  • If the product needs to be returned, you should contact , by email to address, indicating the order number and causes of return.
  • After providing this information, you can send the item to the address specified. Once verified that the goods are in good condition, we will proceed to refund the purchase, which will take place within 14 days from the communication of withdrawal.
  • The costs of returns or exchanges (mainly freight) shall be borne by the customer.


4. Right of withdrawal:

You are entitled to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods

To exercise the right of withdrawal, you should notify by mail of the decision to withdraw from the contract by a clear statement, through a letter sent by post C / Dr Dou 19 08001 Barcelona) or an email to


To meet the withdrawal period is sufficient that you communicate your desire to exercise this right within the corresponding timeframe


Effects of withdrawal:

Should you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the choice by you of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. We will proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly requested otherwise; in any case, will not incur any fees as a result of the repayment.

We may withhold reimbursement until it we have received the goods back or you have supplied evidence of repayment thereof, depending on what condition is met first

you should restore or deliver goods directly or ... (name and address, and person authorized to receive the goods) without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended.

You should bear the direct cost of returning the goods.


Only you are responsible for the diminished value of the goods resulting from handling different than one necessary to establish the nature, characteristics and functioning of the goods handled.


Privacy Policy


The main concern of the team is to have the absolute confidence of its users and buyers; so it is essential to provide a safe and secureservice to all users. For this reason, we have taken steps to ensure the privacy of the data provided by order forms, and measures creating the appropriate gateways for the payment of goods through electronic systems that are carried out from the web page, of the savings bank, or Pay-Pal, so does not have access to banking details of customers.

However, some information is essential to make it possible to carry out essential safety checks, and generate an invoice and not having access to them may even prevent the tasks requested. For this reason, and to clarify personal data, the safety certificates are activated in the shopping cart, so that personal information provided in the buying process is an encrypted computer file and incorporated to corresponding customers of the store . The customer file, has the protective measures established by law.

The customer profile data, will only be used by associates for the proper provision of the service.

Once the whole buying process has been completed, basic data will be provided to the system of certification iCert in order to conduct a satisfaction survey of the purchase. The opinions and assessments collected, except with opposition of the customer, will be published on the website of iCert with the order number, customer number and name in order to verify the authenticity of the opinion.

The customer has every right to access, modify, cancel and oppose the information contained in the file, and the tab for customers or subscribers. To do this, it is sufficient to contact with or by mail by sending a letter to the following address:

Dr Dou 19

08001 Barcelona



If you feel that we have violated trademark rights, competition law or that the content of our website infringe the copyright or any related right, or questions of legal content about our company or our Internet presence, we please write to us at the following address:

Dr Dou 19

08001 Barcelona


To include missing since no such information is available:

Facts regulated profession:

Details of the professional association to which, if any, belonging and membership number

The official academic or professional title that counts

The State of the European Union or the European Economic Area in which the diploma was issued and, where appropriate, the corresponding approval or recognition.

Professional standards for the exercise of their profession and the means by which they can learn, including electronic.



C) Conditions of Use


Conditions of Use of the Web:

The user is responsible for their use of the Web site. They also undertake to make appropriate use of services and content for Raval eyewear on the website. By way of example but not limitation, the user is obliged not to use them to spread xenophobic, pornographic illegal or any that may infringe human rights, introduce into the computer viruses, use foreign accounts of users and, ultimately, to perpetrate the execution of any illicit, illegal or contrary to public order and good faith activities.

Similarly, the user undertakes to respect the provisions of these Conditions of Use and other notices, use the regulations and instructions offered or accessible to users. Raval eyewear, may modify the conditions or instructions provided on the Web site based on the changes it deems appropriate, with responsibility of the user to review periodically



Users of the online shop Raval eyewear undertake to act in accordance with good manners and respect for third parties, stating any case to any incident that takes them to distrust the attitude of other buyers of space.

In this sense, Raval eyewear reserves the right to suspend those accounts whose use is fraudulent, even on suspicion, and to proceed with legal action if deemed necessary.

In the case of items restricted public, the buyer agrees to purchase only those products for which it is legally entitled.

Users and visitors to the Web site are aware of the ban on using screens, forms and other elements of any page included sections, paragraphs and all the elements contained in them for purpose other than consultation, buying items shown, and utilities for which specifically exists each of the options or services included therein, the use of forms for the issuance of advertising, and the incorporation of malicious code to take advantage of the virtual store being specifically prohibited for the benefit of third parties unrelated to In the event that for any reason fraudulent use is suspected, Raval eyewear will take legal action it deemed appropriate.

To access the contents of this website user registration is not neccesary. User status applies to anyone surfing in this Web site and thus accepting these Terms of Use. Notwithstanding the above, for the procurement of services and / or products offered through the Web site itself will require user registration.



To carry out the registration procedure, the user must complete the forms provided for the purpose provided in the online Store or the purchase section. The data entered by the user must be accurate, truthful and up to date, the user retain the responsibility of updating the data as a result of modifying circumstances. The registered user is responsible for the custody of their password, assuming any damages arising from improper use, transfer, disclosure or loss of the password. Access to restricted areas or limited access and / or use of services through a user profile will be deemed made by the holder of the user profile, which must be held responsible in any case of such access and use.


Intellectual property:

All contents of this web platform, including, for example but not limited to, applications, designs, text, logos, images and source code are protected by intellectual property rights, raval eyewear. SL, owns the copyright or has obtained the necessary permits or licenses for exploitation of the contents of the website and the other works or other content related to this web site and the technology associated with it . Therefore, such content may not be used, publicly communicated, reproduced, distributed, modified or any action that imposes an infringement of Spanish or Community legislation on intellectual property without any express authorization to do so mediated Raval eyewear. The user must not evade any device arranged to guarantee the intellectual property rights of the contents of the Web site.

You represent that you have obtained all permits, licenses or authorizations compared to relevant content to make available on the web platform. If the user made available to the new platform compared to those who did not have such permits would be solely responsible for it, having failed to comply with the provisions of this clause. In no case shall Raval eyewear be held responsible.

Raval eyewear can, in appropriate circumstances and at its sole discretion, terminate service and / or access to this site who infringe intellectual property rights of third parties. If you believe that any user has committed violations of intellectual property rights, and provided it is entitled to do so, report to info”


Law and Jurisdiction:

The law applicable to these Terms of Use will be the Spanish legislation.

In the case of disputes arising from the products / services offered through the present Web site, the parties expressly waive any other jurisdiction to which they might be entitled and agree to submit to the courts of Barcelona.



Raval eyewear reserves the exercise of any civil and / or criminal to claim damages resulting from inappropriate use of the Web site.



Raval eyewear may deny or withdraw user access to the website and, if necessary, to the services offered through it, users who do not comply with the Terms of Use, without prior notice.


Data Protection Conditions of Use:

Personal data users to register or provide on the website will be included in a database owned by LND to BCN SL, residing at Calle Dr. Dou, 19, 08001, Barcelona, ​​as data, process the data according to the purposes described in the Privacy Policy.

The user can revoke consent for the processing of data and exercise rights of access, rectification, cancellation and opposition (ARCO rights) by writing to the following address:


Applications and third-party links:


In the Web site there are links to third party websites and links to third-party applications available. Should the user decide to use these links, connections or links, you will leave this Website. To no longer be in a web or application of our ownership site, Raval eyewear is not obliged to exercise any control over such sites or applications. The inclusion of a link or connection to a web or application of a third party site does not imply endorsement by Raval eyewear of the website or application, nor of its contents.

Raval eyewear will not be held responsible for any products, content or services accessible through them or the acts or omissions of such third parties. Consequently Raval eyewear exercises no representation to linked websites or connected applications, nor to its content. If you decide to access any of the websites or linked or connected applications you do so at your own risk and subject to the privacy policies and terms and conditions of such sites or applications.


Disclaimer the owner of the website:

Raval eyewear is not responsible for damages of any nature arising, without limitation: the veracity of the information not produced by themselves, decisions taken by third parties as a result of the information present on the website, regardless of their origin, viruses, worms or any other computer element that could be harmful (even having provided the technological measures to prevent it), speed, quality of navigation and access to the website (which will depend on the technical conditions that the user has contracted with your service provider), failure, suspension or cancellation of access to the Site or difficulties in connecting to the communications network. Raval eyewear is not responsible for the opinions expressed on the Web site through participatory tools provided in the platform.








In the data collection form similar to that now exists, there must be a dropdown with the Privacy Policy along with a box which make the policy is accepted. If the policy is not accepted you can not proceed with the purchase. The text of the warning is as follows:




The personal data that you. Provide us by signing this contract will be included in a database owned by LDN to BCN, S.L. (Hereinafter Raval), which is responsible for the file, in order to manage the delivery of contracted services and to meet the obligations of the contractual relationship, and may also be used to supply, exploration and / or commercial advertising of any other products and / or services belonging to Raval, and / or group of companies to which it belongs, either directly or through third parties responsible for managing the supply and marketing. Stakeholders accept and expressly authorize Raval for the processing of personal data for the purpose indicated. In any case, interested parties may at any time exercise their rights of access, rectification, cancellation and opposition by email sent to the account Raval or by writing to the following address: LDN to BCN, SL, B66791476 C / Dr. Dou 19, 08001 Barcelona, ​​signed by the interested party, which is properly identified, and which clearly indicate the subject of your request.


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